Website Case Study
Always Able Disability Services
Always Able Disability Services is a trusted provider of disability support services across the Mid-North Coast of NSW, from Coffs Harbour to Taree. Specialising in personalised care, the organisation empowers individuals of all ages and disabilities to lead fulfilling lives through supported travel, home care, social engagement, and 24-hour live-in support. With a strong commitment to accessibility, inclusivity, and community connection, Always Able ensures that every participant receives the care and support they need to live independently and enjoy life to the fullest.
Challenge
Enhancing Accessibility and Service Awareness
Always Able Disability Services needed a professional, user-friendly website to better communicate its wide range of services and connect with individuals seeking disability support. The key challenges included improving accessibility for users with diverse needs, providing clear information on NDIS-funded services, and making it easy for potential clients and families to enquire about personalised care plans. Additionally, as a specialist in supported travel, Always Able wanted to highlight its unique expertise in organising accessible holidays for people with disabilities.
Our Solution
A Comprehensive, Inclusive, and Engaging Digital Platform
We developed a responsive, easy-to-navigate website that showcases Always Able’s diverse support services, making it simple for users to find the right care solutions. Clear service categories—such as Supported Holidays, Respite, Home Care, and Social Engagement—help visitors quickly understand their options. The website integrates an intuitive contact form, allowing potential clients to make inquiries and discuss personalised care plans effortlessly.
To ensure accessibility, we implemented a clean, easy-to-read layout with high-contrast text, simple navigation, and compatibility with screen readers. SEO-optimised content helps improve search visibility, making it easier for individuals and families to discover Always Able’s services. A dedicated section for NDIS information was included to guide users through funding options, ensuring clarity and ease of access.
The website also highlights Always Able’s extensive experience in supported holidays, providing engaging travel content, trip planning details, and a seamless booking process. By combining expertise in disability care with licensed travel agency knowledge, Always Able stands out as a leader in accessible travel solutions.
Tablet and mobile Responsive designs
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